Official Store of The Regina Pats

Shop for Regina Pats Apparel & Accessories

OFFICIAL STORE OF THE REGINA PATS

SHIPPING & RETURNS

Customer Service

Shipping & Delivery

Online orders placed at the PatsStore.ca are processed for shipment 5 days a week excluding statutory holidays. All orders are shipped via Canada Post (Expedited Parcel).  Customers will be sent a Canada Post tracking number via e-mail once the order has been processed for shipment.  Track the order at Canada Post

 Online orders can be shipped within North America:

  • Pick up at Pats Store Brandt Centre (Wed-Fri 2-6 pm) – FREE
  • Local Courier Delivery (City of Regina) – $10.00
  • Within Saskatchewan – $15.00
  • Within Canada – $20.00    
  • Within USA – $25.00

If you are having problems with placing your order please call us at 1-306-545-9663 or email at patsstore@reginapats.com

 

Returns 

Items purchased through the Pats Store or patsstore@reginapats.com be returned within 14 days for a full refund onto a Pats Store gift card or an exchange. Items must be unworn, have the original tags attached and be accompanied by the original receipt. Items without a receipt can be returned within the 14 days for an exchange only or refund (at the current selling price) onto a Pats Store gift card. Returns over the 14 days will be handled on an individual basis.

Items can be returned in person to the Pats Store inside the Brandt Centre or by mail to:

Regina Pats Store
1463 Albert Street
Regina, Saskatchewan
S4R 2R8

Due to health codes and personalization guidelines, the following items will not be accepted for a refund or exchange:

  • Customized Jerseys
  • Any Personalized Items
  • Jewelry
  • Headwear
  • Masks
  • Sales items are final sale

 

 Damaged Packages/Items

If the order is delivered damaged, defective or opened please contact  patsstore@reginapats.com upon receipt of the order (1-306-545-9663). A customer service associate will work with you to determine the best solution and make this right. All refunds will be made to the original credit card that was used at the time of purchase.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Method of Payment

Current forms of payment accepted by PatsStore.ca 

American Express, MasterCard and Visa.

At this time, PatsStore.ca  is unable to accept payment for online orders with debit cards, gift cards or through Paypal – we apologize for this inconvenience.